Frequently Asked Questions

Please review the frequently asked questions below. If you don’t find the answer to your question, feel free to contact our patient coordinator Maisie via email or fill out our contact form.

Scheduling & Visits

Virtual Visits

Your initial visit with your doctor and nutritional therapist must be in person. After the first visit, subsequent follow up visits may be conducted virtually using our secure video channel if you choose.

Email Etiquette

Patients enrolled in our Complete Care Package have unlimited email contact with our team during the six month programme. However, if an email question or request is deemed to be too complicated for a response via email they may, at their discretion, require that you schedule a phone or in person visit.

Scheduling & Cancellations

There is a 24-hour cancellation policy for all appointments. Canceling within 24-hours may result in a £50 charge to the credit card on file.

How we handle your data

What Data do we hold about our Patients?
To enable us to provide effective healthcare to you we maintain a secure medical record in ‘Write Upp’ (ISO27001:2013 certified). We will hold the following information:
Your contact details and details of your NHS healthcare practitioners which you have provided to us
The contents of any important health-related correspondence from you
Test Results (whether provided by you on paper or to us from our partner laboratories)
Our assessments and correspondence with you and your other healthcare providers.

Why do we hold and process your data?
Your medical record is very important as it is integral to your health care and our ability to offer you medical services. Obviously it is essential that records are kept as accurately as possible and are up-to-date. Your medical record is held on the computer (except for securely filed paper results awaiting filing to our computer system).
As well as being a chronological record of your health care with us, the computerised records allow us to perform other essential tasks with relative ease. For example, we can use the information to make sure we offer appointments for health reviews at the appropriate time, and for clinical audit, which is a useful tool for continually reviewing and improving the services we provide.
We will use any information submitted to provide you with medical care, administer the provision of appointments and communicate with other health professionals as requested by you.

When do we share your information?
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
•To request other healthcare and related practitioners to provide further treatment for you
•To inform your General Practitioner or other Health Specialist of treatment we have provided to you or of test results while in our care
•To help you get other services e.g. from the benefits agency. This requires your consent.
•When we have a duty to others e.g. in child protection cases
•To Care Quality commission staff upon inspection for them to assess safety and quality of our services.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Except for the above circumstances, your details are not passed on to any third parties.

Can I see the information you hold about me?
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Requests should be made through the Practice Manager.

In compliance with GDPR, patients have the right to:
•Access all of their information plus any other content that forms part of the patient record, including notes and expect to be able to read them and understand what they mean without expert medical knowledge.
•Know if their personal information has been forwarded to a third-party (like a fellow healthcare professional, consultant, insurer or school).
•Have any invalid information we hold about them corrected.
•Apply to have their personal data deleted.
•Ask us to refrain from further use (or processing) of their information.
•Receive their information in an open electronic format.
•Be notified if critical information about them is inappropriately accessed.

Applications for Data Deletion
For legal purposes, we maintain a record of our contact with patients for 7 years from our last clinic contact (or until the age of 21 years and 3 months in the case of any child in our care). Applications for deletion will be looked at individually and (if there has been minimal or no contact), then the request may be granted at our discretion.

For past patients, who no longer wish to remain on our contacts list and who do not wish their data to be accessed, their data will be stored (for the time specified above), in a secured form away from our patient database. During this time contact details will be removed from our systems and the records will not be accessed for any purpose other than defending a legal claim, should this need arise.

Contact and communication
Patients contacting us via the practice email do so at their own discretion and provide any such personal details at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure process is available for the email submission of data, but we advise patients that they are responsible for ensuring they transmit their personal details to us in a secure manner. Please contact us to discuss this before transmitting any sensitive personal data to the clinic.

We will not use your details for the purposes of product marketing but will request your permission to use contact details to keep in touch with you about your appointments, share updates to your medical records and important news about clinic closures or organizational changes.

Should we produce newsletters or wish to promote educational, health-related events and news in the future, we will ask for your permission for us to contact you with this information separately (this is not a core part of our service).

Further data protection information can be obtained from the Information Commissioner’s website at https://ico.org.uk/for-the-public/

Lifestyle Medicine

How do I know if Lifestyle Medicine is the right approach for me?

There are a few core principles of the functional medicine approach that need to be in alignment with your own core values in order for you to benefit from our program.

1. We are creating health. The conventional approach of identifying a disease and then matching a specific treatment to it is contrary to the functional medicine paradigm. We are not aiming to control a disease in your body, we are aiming to co-create your global health. You and your symptoms become the primary focus, not your disease or diagnosis.

2. Your gut matters. We now understand that a large proportion of chronic illness stems from problems with the gut, and therefore an important focus of treatment will be on improving your gut health, even if you’re not aware of specific gut symptoms.

3. Health response-ability. We work as partners in this process but you are ultimately the person who determines your own progress. Your motivation, commitment, and willingness to follow through on suggestions made in the clinic or at workshops are the keys to your success.

4. Independence in health. Contrary to the conventional paradigm of dependence on a doctor, we aim to liberate you from ongoing medical care. We will be here if you need us, but we aim to help you build up the resources to independently maintain and further develop your most optimal health.

5. Health is more than just your body. We approach health from a bio-psycho-social perspective, which means that good physical health requires improvement in your emotional wellbeing and the development of a supportive community.

Functional medicine will be right for you if:

  • you want to feel like a partner on your journey to health and wellbeing
  • you are willing and excited to take charge of your health.
  • you know deep within you that there is more to you than your physical body, and that giving attention to these other more subtle parts of you will be necessary to create change and long-lasting health.
Will I be able to stop seeing my regular GP or hospital consultant?

The medical care and advice provided by the practitioners at Devon Lifestyle Medicine is designed to work alongside your conventional medical care. We aim to fill in the gaps where the conventional model falls short, but we cannot replace the important role that conventional medical care plays in your overall health.

How much will it cost?

Please contact us using our contact form or by email and we will send you a detailed description of the recommended care plans and fees.